Privacy Policy

1. Information We Collect
 We may collect personal information including your name, email address, phone number, address, and details about your dog (such as name, breed, age, health conditions, or behavioural information). This information may be collected when you book an appointment, contact us, fill in forms, or communicate with us.

2. Automatically Collected Information
 When you visit our website, certain information may be collected automatically such as your IP address, browser type, device information, and website usage data through cookies.

3. How We Use Your Information
 We use your personal information to manage bookings, provide grooming services safely, contact you regarding appointments, send reminders, improve our services, and maintain client records.

4. Legal Basis for Processing
 We process your personal data under the following lawful bases: contractual necessity to provide services, legitimate interests to manage and improve our business, and consent where you have agreed to receive marketing communications.

5. How We Store and Protect Your Data
 We take reasonable steps to protect your personal data from loss, misuse, or unauthorised access. Your information may be stored on secure computer systems, booking software, or in physical records.

6. Sharing Your Information
 We do not sell or rent your personal data. Information may be shared with trusted third parties such as booking systems, payment providers, website hosting providers, or veterinary professionals in emergencies.

7. Cookies
 Our website may use cookies to analyse traffic, improve functionality, and remember preferences. You can disable cookies in your browser settings.

8. Your Data Protection Rights
 You have the right to access, correct, delete, restrict, or object to processing of your personal data. You may also withdraw consent where applicable.

9. Third‑Party Links
 Our website may contain links to third‑party websites. We are not responsible for their privacy practices.

10. Changes to This Policy
 This privacy policy may be updated periodically. The latest version will always be available on our website.

11. Contact Us
 If you have questions about this privacy policy or your personal data, please contact us using the business details above. You also have the right to complain to the UK Information Commissioner's Office (ICO).